Google Voice – The Killer Enterprise Cellphone Service?

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I lately took a check drive of the much-hyped Google Voice service. In case you are not aware of Google Voice, it’s the newest “app” in a sequence of nice collaboration tools from the enormous, Google, to come back to fruition. It means that you can get a single telephone quantity and route incoming calls to some other telephone quantity you personal based mostly on personalised routing settings.

The service relies on GrandCentral, which Google acquired a few years in the past. I’m fortunate sufficient to have a an account as a earlier holder of a GrandCentral account. As of in the present day (after I wrote this text), solely earlier GrandCentral clients are fortunate sufficient to have an account.

What’s Google Voice for?

In case you are a like me, you’ve a number of telephones, telephone numbers and e-mail addresses. You’re on the run (continually) and you’ve got many individuals making an attempt to succeed in you always. Google Voice helps you by supplying you with ONE telephone quantity to announce to the world and allows you to configure your inbound calls to “Find You” wherever you’re.

How Does It Work?

Callers who dial your quantity are prompted to announce their identify whereas the service “searches” for you on no matter telephone you’re presently utilizing. Once you choose up the inbound name, Google Voice tells you who is asking and offers you the choice to reply or ship to voicemail.

There are some extra good options together with voicemail transcript, SMS and convention calling.

Is that this proper for your small business?

In case you are a one-person staff, that is nice for you. You’ll by no means be out of attain. In case you are an organization with, for instance, 25 staff, you want a full-scale enterprise telephone system and will search for different choices. For a multi-person enterprise, Google falls brief in its capability to assist colleagues keep related behind a set of PBX-like options corresponding to extension dialing, auto-attendant, company listing, multi-person ACD queues and extra.

To get the digital elements of Google Voice, a multi-person firm ought to take a look at a hosted enterprise telephone service. There are many enterprise VoIP options corresponding to hosted PBX, a lot of which incorporate a number of the find-me anyplace options on the consumer stage inherent in Google Voice.

Whereas I do not suppose Google Voice is sort of prepared for company deployments as a whole telephone service different, kudos to Google for snapping up GrandCentral and bringing it to the mainstream. I used to be a fan again within the day and can proceed to make use of it!

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